Privacy Policy

Last updated: 9/21/2026

1. Information We Collect

We collect information you give us directly when you:

• Request service or contact us through a form on our website: your name, phone number, email address, service address, city, ZIP code, and details about your appliance and the problem
• Call, text, or email us. Calls to our phone number are answered by our team during business hours and may be answered by an automated AI assistant after hours and on weekends. Calls may be recorded and transcribed for scheduling, service quality, and record-keeping; where required by law, we will tell you at the start of the call.
• Pay for a service. Card payments are handled by our payment processor; we do not store full card numbers.
• Sign an estimate, service authorization, or invoice
• Leave a review or answer a request for feedback

We also collect some information automatically when you visit our website:

• Device and usage data: IP address, browser type, pages visited, the website that referred you, and the date and time of your visit
• Campaign data: the ad, search result, or link that brought you to our website (for example, UTM tags). When you submit a form, this is saved with your request so we know which ads and listings bring in work.
• Cookies and similar technologies (see Section 7)
• Approximate location based on your IP address or service address

2. How We Use Your Information

• Schedule, dispatch, and complete the service you requested
• Contact you about your service: confirmations, reminders, technician arrival updates, estimates, follow-ups, and warranty questions
• Process payments and send receipts and invoices
• Answer your questions and requests
• Ask for feedback or a review of our service
• Measure and improve our website, our advertising, and our services
• Send marketing messages, only if you have agreed to receive them (you can opt out at any time; see Sections 4 and 5)
• Detect and prevent fraud, spam, and abuse
• Keep records required by law and enforce our agreements

3. How We Share Your Information

We share your information only as described below:

• Our technicians. The technician assigned to your job receives your name, phone number, service address, and appliance details so they can complete the work.
• Service providers. Companies that help us run our business, such as our customer management and messaging platform (HighLevel/LeadConnector), phone and text message carriers, our payment processor, and our website hosting, analytics, and advertising providers. They may use your information only to provide their services to us.
• Parts suppliers and manufacturers. When needed to order parts or process a warranty claim, we may share your appliance’s model and serial number and the details required for the order or claim.
• Legal reasons. When required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, our team, or others.
• Business transfers. If our business is sold or merged, your information may be transferred to the new owner, subject to this policy.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Messages (SMS) and TCPA Notice

Messages we send. iFix Appliances sends service-related text messages about your service request: booking confirmations, appointment reminders, technician on-the-way updates, follow-ups after your service (including a one-time request to review our service), and answers to your questions.

How you opt in. You agree to receive these messages in one of two ways: online, by checking the SMS consent box on the booking form on our Contact page, or by phone, by agreeing verbally when we ask during your call to book service. Consent to receive text messages is optional and is not a condition of any purchase.

Message frequency. Message frequency varies, up to 10 messages per service request.

Message and data rates may apply. Reply STOP to opt out, HELP for help. You can also call us at (919) 438-0710.

No sharing of mobile opt-in data. Mobile opt-in information and SMS consent — including your phone number and the fact that you agreed to receive text messages — are not shared with, rented to, or sold to any third parties or affiliates for their marketing or promotional purposes. We share them only with the messaging platform and wireless carriers that deliver our texts, and only as needed to send the messages you asked for.

Quiet hours. We do not send marketing text messages before 8:00 AM or after 9:00 PM in your local time. Service messages, such as a notice that your technician is on the way or a reply to your call or message, may be sent outside these hours.

5. Email

We send service emails, such as confirmations, estimates, and receipts, as needed to provide our services. We send marketing emails only if you have agreed to receive them. Every marketing email includes an unsubscribe link, and we process unsubscribe requests within 10 business days, as required by the federal CAN-SPAM Act.

6. Your Choices and Rights

You can ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct information that is inaccurate
• Delete your information, unless we must keep it for legal, tax, or warranty reasons
• Stop sending you marketing messages (you can also reply STOP to a text or use the unsubscribe link in an email)

To make a request, email us at ifixappliances.raleighnc@gmail.com or call (919) 438-0710. Before we act on a request, we may need to verify your identity, usually by matching your contact details with our records. We will respond within 45 days, and we will not treat you differently for making a request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Some are needed for the site to work; others help us understand how visitors use the site and measure the results of our advertising. The tools we currently use are:

• Google Analytics and Google Tag Manager: to measure website traffic and how visitors use the site
• Google Ads conversion tracking: to see which ads lead to calls and service requests. If you arrive from one of our Google ads, our website may show a Google forwarding phone number so we can measure calls from that ad.
• Microsoft Advertising (Bing) Universal Event Tracking: to measure the results of our ads on Bing
• HighLevel (LeadConnector) tracking: to record the pages you visit and the forms you submit, so we can connect your service request to the ad or listing that brought you to us
• Trustindex: to display our customer reviews on the website

We and these providers may use this information to show our ads to people who have visited our website (remarketing). You can learn how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites, opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage ad personalization in Google My Ad Center and Microsoft ad settings. You can also block or delete cookies in your browser settings; the site will still work, but some features may not.

Our website does not currently respond to “Do Not Track” browser signals.

8. Data Retention

We keep personal information only as long as we need it to provide our services, keep the business, tax, and warranty records required by law, resolve disputes, and enforce our agreements. When we no longer need it, we delete it or make it anonymous.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections to our website and restricted access to our business systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Data Breach Notification

If a security breach affects your personal information, we will notify you and the appropriate authorities as required by applicable law, without unreasonable delay, by email, mail, or other reasonable means.

11. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly. If you believe a child has given us personal information, please contact us.

12. Links to Other Websites

Our website links to other websites, such as Google, Yelp, Facebook, and Instagram. We are not responsible for their privacy practices, so please review their privacy policies.

13. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make significant changes, we will post a notice on our website. Your continued use of our website or services after an update means you accept the revised policy.

14. Contact Us

If you have questions or requests about this policy, contact us:

Related: Terms & Conditions